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For details about accessing Epic from off-campus, including how to request a separate Epic Remote Access account be created for you, please refer to the Epic - Remote Access Knowledge Base article. Before you can launch the Epic application from either the on-campus or remote portal, Citrix Workspace must first be installed on the computer.
There is no need to enter any information into the Citrix application itself, once installed. Epic freezing when launched via the Epic Remote portal. Starting in November , Mac users reported freezing issues when logged into Epic via the Epic Remote portal.
How to downgrade your version of Citrix Workspace. If you've already upgraded your version of Workspace and are experiencing freezing issues, here is how to downgrade it back to version See the " Downgrade Citrix Workspace on a Mac " document attached to this article for details. Search Articles. General Information: How do I access Epic? Citrix Workspace Installation: Before you can launch the Epic application from either the on-campus or remote portal, Citrix Workspace must first be installed on the computer.
Next, run the Citrix Workspace installer. This will install the recommended version After downgrading Citrix Workspace to version , be sure to ignore any requests to update the software going forward, as it will reintroduce the issue. Sign in to leave feedback. Blank Blank. Blank Details. Article ID: Related Articles 2. Epic - Remote Access. Reference Guide for Epic Remote Access.
How to Access Epic from WesternU. For reference on accessing the Epic system from WesternU. Recipient s - separate email addresses with a comma. Check out this article I found in the Client Portal knowledge base. Send Close. General Information:. How do I access Epic? Citrix Workspace Installation:. Note: There is no need to enter any information into the Citrix application itself, once installed.
Mac users Epic freezing when launched via the Epic Remote portal Starting in November , Mac users reported freezing issues when logged into Epic via the Epic Remote portal.
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